Show All Answers

1. How do I report a pothole?

Call Public Works at 425-488-0118. If you leave a message, include the address or general location of the pothole (and any additional landmark information that would be helpful) and your daytime phone number. You may also send us the information online through a

Customer Action Request.

2. How do I request the City cut back trees or shrubs that are growing over the sidewalk or road?

Property owners must maintain landscaping that abuts public rights-of-way. If vegetation is growing over the right-of-way that is not abutting your property, please call our Streets Division at 425-488-0118 or submit a

Customer Action Request.

3. What do I do about fallen, leaning, or overgrown trees?

Overgrown trees and green belts: If on public property, they will be inspected and trimmed if deemed necessary. If the tree is on private property, it is the property owner's responsibility to maintain the tree. Fallen or leaning trees: If a fallen tree is a danger to citizens, vehicles, or in the power lines, call 911. Otherwise, report fallen or leaning trees to 425-488-0118 or submit a

Citizen Action Request.

4. What do I do about clogged storm/street drains?

We encourage residents to help keep storm drains and catch basins clear, especially in the fall. If roadway conditions permit, please remove organic debris from the drains (like leaves, sticks, etc.) and put them in your yard waste container for collection. To report blocked drains and catch basins, call Public Works at 425-488-0118 or submit a Citizen Action Request.

5. How do I request new or refreshed pavement striping/marking on my street?

The City’s street striping program conducts an annual inspection to prioritize projects. Arterial streets receive higher priority than local streets. Limited funds for the annual striping projects are allocated in the biennial budget, and distributed based on the project’s place on the priority list. For more information, please visit our Street and Sidewalks Maintenance page.

6. How do I request the City re-pave my street?

The City tracks street conditions in a Pavement Management database. City staff analyzes street condition and traffic volume information to determine which streets will be repaired or resurfaced each year. If you would like to know the status of your street or request an evaluation, contact Jason Torrie.

7. There are lines spray-painted on the ground near my property. What do they mean?

This means someone has marked the location of your underground utilities. Each color means something different.

White: Pre-marking of the outer limits of the proposed excavation or marking the center line and width of proposed lineal installations of buried facilities.

Pink: Temporary survey markings.

Red: Electric power lines, cables, or conduit, and lighting cables.

Yellow: Gas, oil, steam, petroleum, or other hazardous liquid gaseous materials.

Orange: Communications, cable TV, alarm or signal lines, cables or conduits.

Blue: Water, irrigation, and slurry lines.

Purple: Slurry and reclaimed water.

Green: Sewers, drainage facilities or other drain lines.

8. Do I need to call before I dig?

Yes. It's the law. Calling 811 2 business days before you begin digging alerts utilities to come out and mark their buried lines from the street to your house at no cost to you.

Be aware that many buried utility lines under your property belong to you. Locating buried utility lines that you own must be performed by a private company.

Puget Sound Energy Customers: Call 811
Snohomish County PUD Customers: Call 1-800-424-5555

Learn more about Washington's Call Before You Dig law.