How do I create a Citizen Self-Service (CSS) Account?
  1. Browse to bothellwa.gov/utilitybilling and click the “Pay Now” button
  2. Click Citizen Self Service on the left-hand side
  3. Click Register
  4. Complete the Self-Registration form and click Save

You now have a Citizen Self-Service account. Next, we will link it to your Utility Billing account(s).

Show All Answers

1. How do I create a Citizen Self-Service (CSS) Account?
2. How do I link my Utility Billing account to your Citizen Self-Service (CSS) Account?
3. How do I pay my bill online?
4. How do I sign up for e-delivery of my bill?
5. How do I change my billing address?
6. How do I view my prior consumption (water used)?
7. How do I view my past bills?
8. How do I reset my password?
9. Why is the blue mailer important?
10. How do I notify you about an extended vacation or vacancy?
11. What do I do about water leaks or requesting credits to my bill for charges from water leaks?
12. Who pays the City of Bothell Water & Sewer bill?
13. Why do I receive a bill from King County?