How do I link my Utility Billing account to your Citizen Self-Service (CSS) Account?
  1. Click your User in the top-right of the screen and select My Account
  2. Click link to account under the Linked Accounts heading
  3. Enter your Account and Customer ID numbers and click Submit
    1. Account = Five digits, and begins with a “1”
    2. Customer ID = Seven digits, and begins with a “5” 
    3. (These numbers are available in the Utility Bill header and remit portions of your Bill.)
  4. If you are a multiple-property owner, repeat these instructions to link additional accounts

Now that your Utility Billing account is linked, you are ready to pay your bill online.

Show All Answers

1. How do I create a Citizen Self-Service (CSS) Account?
2. How do I link my Utility Billing account to your Citizen Self-Service (CSS) Account?
3. How do I pay my bill online?
4. How do I sign up for e-delivery of my bill?
5. How do I change my billing address?
6. How do I view my prior consumption (water used)?
7. How do I view my past bills?
8. How do I reset my password?
9. Why is the blue mailer important?
10. How do I notify you about an extended vacation or vacancy?
11. What do I do about water leaks or requesting credits to my bill for charges from water leaks?
12. Who pays the City of Bothell Water & Sewer bill?
13. Why do I receive a bill from King County?