Utility Billing

Billing Information

To disconnect or reconnect service, call Utility Billing at 425-806-6881 or email us.

Set Up Online Bill Pay

Watch the video below to set up online bill pay or click here for written instructions (opens in a new tab).

Link Additional Accounts

If you are a customer with multiple properties you own or manage, click here to link additional accounts.

Community resources to assist with utility payments

Resource	Phone Number
211 Washington	211
Bellevue LifeSpring	425-451-1175
Catholic Community Services	206-328-5696
Center for Human Services	206-362-7282
Hopelink (Kirkland)	425-889-7880
Local Income Home Energy Assistance Program (LIHEAP)	202-401-9351
Lutheran Community Services Northwest	206-694-5700
Salvation Army (Bellevue)	425-452-7300
St. Vincent de Paul	206-767-6449
Volunteers of America (Western WA)	425-259-3191

We also offer discounted rates for qualifying low-income senior and low-income disabled customers.

View the COVID-19 Financial Resources Guide and King County's COVID-19 Resources Guide.

Determine water usage, pressure, and fire flow

Water usage

If you’re interested in how much water you are using on a daily basis, or if you want to find out if you have a leak, learn how to read your water meter.

Saving Water Partnership: Visit this site for water conservation tools and possible rebates on your water saving projects: www.savingwater.org

Water pressure and fire flow

Contractors and developers looking interested in fire system designs, construction, and irrigation need to contact Permit Services for water pressure information. The Application for Fire Flow or Water/Sewer Availability (WSA Form) is handled by Community Development.

Forms for common service requests

Change of Ownership Requests

Final Utility Bill Request

Leak Adjustment Request

Leak Adjustment Request Form (PDF) to request a leak adjustment credit on your bill. Completion of the form does not guarantee a credit.

Payment Arrangements

Payment Plan Arrangement form (PDF) to make payment arrangements on past due balances.

Residential

2025 Low-Income Senior Discount Application for water/sewer or garbage rates
2025 Low-Income Disabled Discount Application for water/sewer or garbage rates
2024-2025 Utility Tax Rebate Application

Tap and Connect to City Water or Sewer Request

Tap and Connect form. Utility location must be within City service area.

Temporary Water Turn On/Off Request

Check payments

Mail your check to:

City of Bothell
Attn: Utility Billing
18415 - 101st Ave. NE
Bothell, WA 98011

Make the check payable to City of Bothell.

Include your Account-CustomerID number on the memo line.

In-person payments

Make cash, check, and credit card payments in person at:

Bothell City Hall
18415 101st Ave. NE
Bothell, WA 98011

Monday through Friday between 8 am and 5 pm
(except holidays)

After-hours drop box payments

Drop off your payment in City Hall’s dropbox on the north side of the building.

Phone payments

425-806-6881

For credit or debit card payment during regular business hours.

Bank bill-payer payments

We also accept payments from your bank’s bill-payer service.

Please remember to list your full Account-CustomerID number (please include the hyphen) found in the upper right-hand corner of your billing statement when remitting your payment.

Address bill-payer payments to the Utility Billing mailing address:

18415 - 101st Ave. NE
Bothell, WA 98011

Depending on your bill-payer service, it may take up to seven days for the City to receive your payment. We post the payment upon receipt.