Utility Billing FAQ | Bothell WA

Online Bill Pay Questions

How do I update a credit/debit card already established for recurring auto payment?

Login to the Bill Payment system.
Click on Utility Billing on the left-side of the screen.
Click Manage Bills (left-side of screen).
Click Bill Details or
- If you do not have a bill due, click Show Past Bills and then click Bill Details (far right-side of screen).
Under Automatic Payments, click Details (far right-side of screen).
Select Update or Delete.
A pop-up window will advise that you will be redirected to a Payment Gateway. Select OK.
Enter new credit card information and click Submit.

How do I set up online access to view and pay my bill?

Learn how to create an account, pay your bill online, and link additional accounts with our how-to videos.

What type of payment options are available?
Online Payments
Click here to pay online.

Check payments

Mail your check to:

City of Bothell
Attn: Utility Billing
18415 - 101st Ave. NE
Bothell, WA 98011

Make the check payable to City of Bothell.

Include your Account-CustomerID number on the memo line.

In-person payments

All city buildings are closed to the general public in response to COVID-19. We are not accepting in-person payments at this time.

After-hours drop box payments

Drop off your payment in City Hall’s dropbox on the north side of the building.

Phone payments

425-806-6881

For credit or debit card payment during regular business hours.

Bank bill-payer payments

We also accept payments from your bank’s bill-payer service.

Please remember to list your full 7-digit customer number when making your payment.

Address bill-payer payments to the Utility Billing mailing address:

18415 - 101st Ave. NE
Bothell, WA 98011

Depending on your bill-payer service, it may take up to seven days for the City to receive your payment. We post the payment upon receipt.

What does Owner Only Accounts mean?

Effective with the new system, rental property accounts will be billed to the property owner only.

Who can pay a City of Bothell Water & Sewer bill?

Anyone may pay any City of Bothell Water & Sewer bill, regardless of the name appearing on the account.

Starting or stopping service

Purchasing or selling a home

If you are buying or selling a home, you will need to contact us to provide us with the seller’s name, property address, forwarding address, closing date, and buyer’s name. The owner is responsible for water and sewer charges. If you purchase a property and the final bill is not paid at closing, it becomes the new owner's responsibility to pay the outstanding charge. Check with your escrow company to make sure they are paying the closing bill.

Rental properties
The property owner receives the bill for rental property accounts. Please contact us if you would like to set up a property management company or third party payer.

Extended vacation or vacancy

If you will be gone for an extended period of time, you may want to consider requesting a temporary stop service. There is a fee for turning off the service and for turning it back on. If you would like to temporarily stop service, contact us at 425-806-6881.

Water leaks and bill adjustments for leaks

As the homeowner, you are responsible for locating and repairing a water leak. If you have a leak repaired, it is important to complete a Leak Adjustment Request Form.

Receiving a bill from King County

This charge applies to all properties within the King County service area connected to sewer on or after February 1, 1990. It pays for building sewage treatment capacity to serve new connections to the regional sewer system. If you have any questions about this capacity charge, please call King County at 206-296-1450 or read the Sewer Capacity Charge brochure by King County.