How do I reset my password?
  1. Click Forgot your password? under the Password field
  2. Enter your User Name and click Retrieve hint
  3. An email will arrive from containing the password hint that was set when creating your account
  4. If you need to reset your password, click the link included in the email to generate a new password
  5. Your new temporary password will arrive in another email from the same email address

Show All Answers

1. How do I start or stop service?
2. What does Owner Only Accounts mean?
3. What type of payment options are available?
4. How do I create an Online Self-Service Account?
5. How do I link my Utility Billing account to your Online Self-Service Account?
6. How do I pay my bill and/or enroll in auto-pay online?
7. How do I sign up for e-delivery of my bill?
8. How do I change my billing address?
9. How do I view my prior consumption (water used)?
10. How do I view my past bills?
11. How do I reset my password?
12. How do I notify you about an extended vacation or vacancy?
13. What do I do about water leaks or requesting credits to my bill for charges from water leaks?
14. Who can pay a City of Bothell Water & Sewer bill?
15. Why do I receive a bill from King County?