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You now have a Citizen Self-Service account. Next, we will link it to your Utility Billing account(s).
Now that your Utility Billing account is linked, you are ready to pay your bill online.
Note: An email address is required to submit a change of address online
The blue mailer will contain a new Account-CustomerID number. The outside of the mailer will say, "Sensitive information inside" and "Your action is required."Once you receive the blue mailer, you must follow the instructions included for all payment methods for City Water & Sewer bills. Customers who use automated banking and those who pay by mail will need to take action to ensure the City receives their payments by updating banking information to include the new Account-CustomerID number as well as our new payment address.
If you will be gone for an extended period of time, you may want to consider requesting a temporary stop service. There is a fee for turning off the service and for turning it back on. If you would like to temporarily stop service, email Utility Billing or call 425-806-6881.
As the homeowner, you are responsible for locating and repairing a water leak. If you have a leak repaired, it is important to complete a Leak Adjustment Request Form.
Anyone may pay any City of Bothell Water & Sewer bill.
This charge applies to all properties within the King County service area connected to sewer on or after February 1, 1990. It pays for building sewage treatment capacity to serve new connections to the regional sewer system. If you have any questions about this capacity charge, please call King County at 206-296-1450 or visit the King County website.